FAQ

Customers can easily keep track of every step of their BRUNT purchase journey through our dedicated order inquiry system. Whether you want to check the real-time logistics status of your placed work gear order, figure out various questions about shipping arrangements and scheduled delivery times, or put forward reasonable demands for adjusting order information and related details, all daily order follow-up services can be completed in one convenient place. We fully understand that every worker is eager to receive brand-new work boots and supporting protective equipment as soon as possible to replace old worn-out gear and officially start safe and comfortable on-site work. All core information related to official logistics distribution standards, standard delivery cycle arrangements and real-time order tracking operation methods has been sorted out in complete detail for all buyers to check at any time. Our professional warehouse operation team will finish all the procedures including order goods sorting, careful product inspection and sealed packaging within one standard working day after receiving each formal customer order, greatly shortening the overall waiting cycle for the whole logistics process. For those hot-selling classic work boot styles and practical functional work clothes that are often out of stock in peak seasons, we have specially launched exclusive pre-order registration channels and official waiting list reservation services. Once the out-of-stock popular products complete centralized warehouse restocking and arrive at our designated distribution base, customers who have completed pre-registration will be given priority to arrange shipment and delivery, effectively avoiding long-term waiting caused by product shortages.

Our internal order processing and warehouse delivery workflow runs efficiently and rapidly all year round to ensure that all work equipment can be safely delivered to every user’s workplace in the shortest possible time. As soon as the customer successfully submits and pays for the order, the relevant data will be automatically synchronized to the back-end warehouse fulfillment system without delay. Due to the high-speed operation of the whole order processing link, our customer service side cannot promise to support arbitrary information modification or free order cancellation applications after the order is successfully confirmed and entered into the delivery process. In order to prioritize the delivery speed and ensure that users can receive the required work supplies in time, we will reasonably split a complete order into several independent logistics parcels for separate transportation when encountering large-quantity purchase orders or orders with different inventory delivery cycles. If you receive only part of the ordered goods after opening the outer package, you do not need to worry or contact customer service in a hurry, because the remaining accessories and equipment will be delivered to your address through subsequent additional logistics shipments one after another. If you need complete formal shopping invoices for enterprise work expense reimbursement or personal regular tax filing and daily account sorting, you can directly check the original order confirmation automatic notification email received after successful payment, where all detailed itemized consumption records and valid invoice vouchers are stored permanently for free downloading and printing at any time.

For institutional purchasers who purchase work equipment on behalf of tax-exempt public welfare organizations and official institutions, we provide exclusive tax exemption verification and preferential processing services. You only need to